Privacy policy

Who we are

London Web Factory provides web design, website maintenance, digital marketing and training services. For the purposes of UK data protection law, London Web Factory is the controller of the personal information described in this policy.

You can contact us at info@londonwebfactory.com, by telephone on 0203 962 1942, or by writing to 19 Downs Avenue, Epsom, Surrey KT18 5HQ.

Information we collect

We may collect information you provide when you contact us, request a quote, become a client, register for an account or communicate with us. This may include your name, business name, email address, telephone number, postal address, account details, project requirements and correspondence.

When you use this website, our systems may also receive technical information such as your IP address, browser and device type, pages visited, referring page, and the date and time of your visit. We do not intentionally collect special category data through this website.

How and why we use your information

• To respond to enquiries and provide requested information or quotations.
• To enter into and perform contracts, deliver services, manage accounts and provide support.
• To operate, secure, troubleshoot and improve our website and services.
• To maintain business, tax and accounting records and meet our legal obligations.
• To establish, exercise or defend legal claims and prevent fraud or misuse.
• To send marketing communications where you have consented or where otherwise permitted by law. You can opt out at any time.

Our lawful bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations, our legitimate interests in running and protecting our business, and consent where required.

Who we share information with

We may share personal information with trusted suppliers that help us provide our services, such as hosting, email, IT, analytics, payment, accounting and professional advisers. We may also disclose information where required by law, to protect legal rights, or in connection with a sale or reorganisation of the business.

Suppliers may only use information for the agreed purpose and must protect it appropriately. If information is transferred outside the UK, we use an approved safeguard where one is required, such as UK adequacy regulations or contractual protections.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting and reporting requirements. Retention periods depend on the nature of the information and our relationship with you.

We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Cookies

This website may use cookies and similar technologies that are necessary for security, account sessions and core functionality. Where non-essential cookies are used, we will request consent when required by law. You can also control cookies through your browser settings, although disabling necessary cookies may affect how the site works.

Your data protection rights

Depending on the circumstances, you may have the right to ask us for access to, correction or deletion of your personal information; to restrict or object to its use; to receive certain information in a portable format; and to withdraw consent at any time. These rights may be subject to legal exceptions.

To exercise a right, email info@londonwebfactory.com. We may need to verify your identity. You also have the right to complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy when our practices or legal obligations change. The latest version will be published on this page with its updated date.